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Returns

Leverage the convenience of more than 4,900 retail locations to help your customers return their items. 

Convenient Return Locations

Direct your customers, employees, guests, clients, members, and/or other end users to The UPS Store® to provide them a convenient way to return items or merchandise to you. With over 4,900 The UPS Store locations, returning items has never been more convenient. 

The UPS Store™ 360 Returns™ Program

The UPS Store 360 Returns program provides customers a simple way to return merchandise to you at your designated location. All they have to do is drop the return off at any one of our many centers and our Certified Packing Experts will get their items to where they need to go, safely.

You can choose return options that best fit your needs. We can simply accept packages already prepared for return or pack and ship the item for your customers. You also have the option to have all shipping and/or packaging charges billed to you monthly or to have the customer, employee, guest, client, member, and/or other end-user pay for the service at the time of the transaction.

Better Customer Experience

  • Convenient retail locations to drop off items
  • Certified Packing Experts ensure proper packaging
  • Get receipts with all the details of the return
  • Receive quicker refunds

Reduce Cost and Save Time

  • Eliminate the need to send empty boxes to customers
  • Stay focused on your business
  • Reduce damages on insufficiently packed items
  • Increase reclamation rates

How The UPS Store 360 Returns Program Works

  1. Your customer requests to return an item
  2. You direct your customer to the nearest The UPS Store location
  3. Your customer presents the return to The UPS Store location
  4. The UPS Store processes the returned item per your instructions
  5. You receive a consolidated and itemized monthly bill of all transactions

Take the Next Step

Ready to find out how our Corporate Retail Solutions can be tailored to your specific business needs? Simply fill out the CRS Business Application to have one of our Account Managers contact you.

Related Information

Our Exchanges solution can help your company save time and money by expediting the exchange process for your customer, employee, guest, client, member, and/or other end user.


Frequently Asked Questions

What is your 360 Returns Program?

The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. Companies have different return options to choose from. Ask us about our "no box or no label" and Group Ship™ programs. You also have the option of having all shipping and/or packing charges billed to them or to have the end-user pay for the service.

With the 360 Returns™ solution, is it better to have The UPS Store employee pack my item rather than my customer or employee?

Our locations are professionally trained in shipping carriers' packaging guidelines. This includes specialty packaging materials and techniques for a variety of items, including electronics. Whether or not you have The UPS Store location pack your item(s) may depend on the value and fragility of the item(s) and your company's shipping arrangements.

How can I become part of the 360 Returns™ program?

To find out more about the 360 Returns program, contact your UPS account representative or fill out the CRS Business Application to have someone contact you.

Corporate Retail Solutions FAQs

What business services do you offer?

The UPS Store can help speed a company’s business transactions by offering its employees and/or customers access to business services such as copying, faxing, printing, mailbox services, packaging, shipping and other related products and services. Companies utilize this program to facilitate communications with customers by using our network as a nationwide business services provider.

How can I get a consolidated bill when all of the locations are individually owned and operated?

By networking more than 4,900 The UPS Store locations, the Corporate Retail Solutions program enables us to offer central billing to our clients.

Can I obtain or purchase a list of your franchised locations?

We do not make network listings available upon request. However, we will assist you in finding The UPS Store locations that will best fit your needs.

We are looking for a temporary solution. Is the Corporate Retail Solutions program right for us?

We believe in building long-term relationships with our clients. Our solutions are intended to be long-term, ongoing programs. However, Corporate Retail Solutions can assist with temporary solutions under specific circumstances, for example, a product recall.

More information

Email crs@upsstore.com for any additional questions.

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